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FAQ

Here are some of the frequently asked questions

Q.
A.
What payment methods are accepted?
We accept payment through credit cards, debit cards, and mobile money services such as M-Pesa , and bank transfers. You will need to pay a deposit to confirm your booking and the balance before or after the event depending on the service provider’s policy.
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A.
Can I edit my event listing after it has been published?
Yes, you can edit your event listing at any time. Log in to your account, go to the "My Events" section, and select the event you want to edit.
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A.
How can I contact the customer support team?
If you need assistance or have any questions, you can reach our customer support team by sending an email to enquiries@browncord.co.ke or by calling our helpline at +254-7922-63454.
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A.
How long does it take for my event listing to be approved?
We strive to review and approve Browncord Business pages as quickly as possible. It typically takes around 24-48 hours for the review process, but it may vary depending on the volume of submissions.
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Is there a limit on the number of events I can list?
No, there is no limit on the number of events you can list. You can create and manage multiple event listings simultaneously.
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Can I offer discounts or promotional offers for my services?
Yes, you have the flexibility to offer discounts or promotional offers for your services. You can specify the details and terms in your Business page.
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How do I receive payments for my services?
Payments for your services will be processed through our platform. Once a customer books your services and completes the payment, you will receive the funds directly to your registered account.
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A.
What happens if I need to cancel an event?
If you need to cancel an event, please inform the customer as soon as possible. Coordinate with them to find a suitable solution, and if necessary, refund their payment according to your cancellation policy.
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